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Hotel Gracery Taipei
(2023.12.13) Apology and notice regarding fraudulent email from Booking.com
There is a possibility that the accommodation reservation information management system of Booking.com, a Dutch online company used by our hotel, may have been accessed again without authorization, and we have confirmed the following events for some of our guests that fraud emails not intended by the hotel are sent to the customers.
We have completed our request to Booking.com to report the situation and promptly investigated the situation, and at the same time, we are alerting customers who have been confirmed to have received fraudulent emails.
Additionally, we are temporarily suspending acceptance of new reservations through the company.
Regarding e-mails from Booking.com, we have taken measures to change the specifications, such as:
(1) not being able to attach files.
(2) not being able to link directly to external sites. If you have received this email, please contact Booking.com or our hotel.
Our hotel will never send emails to customers requesting credit card information or directing them to external sites without a legitimate reason. If you receive such an email, please be careful not to click on the URL or enter your credit card information.
We sincerely apologize for any inconvenience and concern this may cause our customers. Best regard.
Hotel Gracery Taipei is conveniently located just one minute on foot from MRT Zhongxiao Xinsheng Station (two stops away from Taipei Station), close to the Zhongshan area where many commercial facilities and offices of Japanese companies are located. The location is also highly convenient for its proximity to the Songjiang Nanjing area where the office density is the highest in Taipei, and it is also right across the street from the commercial facility “Huashan 1914 Creative Park.” These factors make the hotel convenient for not only guests from Japan staying in the hotel on business, but also guests using the hotel as a base for sightseeing and leisure.
All of the 248 rooms have a floor area of 25 ㎡, spacious enough for two people. They are all equipped with “independent bathrooms,” a feature of the recently opened WHG Hotels that is highly appreciated by our guests. In addition, we will be glad to provide you with a full range of tourist information: we treat our customers to a comfortable stay to relieve the fatigue of their long journeys.
*Check-in counters are located on the third floor of the building.