News

2026/05/21
[Important Notice] Beware of Phishing Scams.
If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following, it may be an attempt to direct you to a phishing site or gain unauthorized access. Do not click any URLs in the message or open any attachments; please delete the message promptly.

“Content you do not recognize”

“A request to re-enter reservation information”

“A request to enter credit card information,” etc.

Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.

(What is phishing?)

Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).

2024/02/01
Warning about phishing scams.
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fujita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.